bb22's Privacy Policy

Introduction and Purpose of the Policy

bb22 gives the highest importance to the privacy of all its users. This privacy policy explains what information is collected about you when you use bb22's website, app, or services, how that information is used, and under what circumstances it may be shared with third parties.

This policy applies to all digital channels of bb22 — including the website, mobile applications, and customer support channels. Please read this policy in full before using our services. Continuing to use the services means you agree to the terms of this policy.

To understand the overall framework of your relationship with bb22, you are also advised to read our Terms and Conditions page, where all conditions of service use are explained in detail.

What Information Is Collected

2.1 Information Provided Directly

When you create an account on bb22, verify your identity, or contact customer support, the following information is collected directly:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Payment method details — bKash, Nagad, Rocket, or bank account information
• Username and password provided at the time of account creation

2.2 Automatically Collected Information

When you use our services, certain information is recorded automatically through technical means:

• IP address and device type
• Browser type and version
• Time of site access, session duration, and a list of pages visited
• Information collected through cookies and similar tracking technologies
• Game or betting activity logs

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, bb22 may sometimes receive information from verification service providers. The sole purpose of using this information is to ensure account security.

Purpose of Information Use

bb22 uses the collected information for the following purposes:

• Account creation, management, and verification
• Processing deposits and withdrawals
• Providing bonuses, rewards, and VIP benefits
• Managing customer support — via live chat and email
• Preventing unauthorised access, fraud, and money laundering
• Improving service quality and resolving technical issues
• Following responsible gambling guidelines and identifying at-risk behaviour
• Sending relevant messages about bb22 offers or updates (if you have given your consent)

We never use your information beyond the purposes of the service. All activities at bb22 are conducted responsibly — read our Responsible Gaming Guidelines for details on how user protection is ensured.

Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small text files stored in your browser. bb22 uses various types of cookies to run its website smoothly and to improve your experience.

4.2 What Types of Cookies Are Used

• Essential Cookies: Required to maintain login sessions and for the core functionality of the site.
• Functional Cookies: Used to remember language preferences and account settings.
• Analytics Cookies: Collect statistics to understand how the pages of the site are being used.
• Marketing Cookies: May be used for personalised advertising only on the basis of your explicit consent.

You can control or delete cookies at any time from your browser settings. However, please note that disabling essential cookies may cause some features of the site to stop working properly.

Information Sharing and Third Parties

bb22 never sells your personal information to third parties for commercial purposes. However, information may be shared in the specific circumstances below:

5.1 Service Providers

Our payment processing partners (including bKash, Nagad, Rocket, and banking institutions), identity verification services, and technology infrastructure providers may receive a limited amount of information solely for specific tasks. All such organisations operate under strict confidentiality agreements.

5.2 Legal Obligations

If bb22 receives a lawful directive from Bangladesh's law enforcement authorities or a court, it will be required to provide the necessary information. In such cases, the ability to notify the user may be limited.

5.3 Changes to Business Structure

In the event of a merger, acquisition, or asset transfer, user information may be transferred. Users will be notified appropriately before such a change, and this privacy policy will remain in effect.

Information Protection and Security

bb22 uses SSL encryption technology to protect your information, ensuring that data cannot be read by anyone outside during transfer. Information stored on servers is also kept in an encrypted state.

bb22 also maintains the following security measures:

• Limited access policy — only authorised staff can access specific information
• Regular security audits and system monitoring
• OTP-based two-step verification
• Automated monitoring to detect suspicious activity

However, no method on the internet is 100% secure. bb22 takes all reasonable precautions, but keeping your own password private and not logging in from unknown devices is equally important.

Data Retention Period

bb22 retains your personal information for as long as your account is active or as needed to provide the service. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.

Transaction records and identity verification documents are generally kept for a period determined by legal requirements. Once the specified period has passed, information is securely deleted or anonymised.

Your Rights and Controls

As a user of bb22, you have the following rights over your own information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You can request that incorrect or incomplete information be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though if legal obligations apply, it may not be possible to delete all information.
• Right to Restrict Processing: You can object to the processing of your information for specific uses.
• Right to Opt Out of Marketing Messages: You can decline to receive promotional messages at any time.

To exercise these rights, contact bb22's customer support. Your request will be processed as quickly as possible.

Protection of Minors

All services of bb22 are for persons aged 21 or above only. We do not knowingly collect information from any minor. Age is verified at the time of account registration. If a user creates an account by providing a false age and bb22 becomes aware of this, that account will be closed and the information deleted.

If you suspect that a minor is using bb22, please notify customer support immediately.

International Data Transfer

Some parts of bb22's technology infrastructure may operate on servers outside Bangladesh. In such cases, the same level of security is maintained during data transfer. Appropriate data protection agreements are ensured when transferring data to third countries.

Policy Changes and Updates

bb22 may update this privacy policy from time to time. If any significant change is made, users will be notified via their registered email or through the app. The updated policy will take effect from the date of publication.

Continuing to use the service after a change will be considered as consent to the new policy. You are therefore advised to review this page regularly.

To learn more about bb22 and understand the scope of our services, read the About Us page, where bb22's goals and values are explained in detail.